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Monday, March 30, 2009

Facebook doesn't listen to its users and it's right!....???

Tonight, Virginia Alber-Glanstaetten [digital strategist at Razorfish in SF] gave a bunch of planning students a kick-ass hour and a half of insights.

Among those, the one that stood up for me, was the one about the new version of Facebook, and how founder and CEO Zuckerberg is right not to listen to millions of complaints from its users.
Why? Here is an excerpt from the phenomenal post by Robert Scoble, where he explains the reasons behind such decisions:

"When Zuckerberg announced these changes a couple of weeks ago I told him he was brilliant and that his moves this month would be remembered for decades. Decades."
[...]
"Imagine we’re on Facebook in a year. Now all of a sudden I can search for all these things [diapers, baby food, strollers, camera,...his wife and him are waiting for a baby] and see which items and companies have gotten the most “likes.” Now do you get why Facebook is copying friendfeed?
Zuckerberg is not listening to you because you don’t get how Facebook is going to make billions."



1 comment:

khaia said...

Ok, so I understand the benefits for companies/consumers being able to track "likes" on products and businesses. But what about the pure design issues? I don't mind that EVERYTHING that has happened on facebook is now on my newsfeed, but I do mind that status updates/wall posts are the same size and difficult to differentiate. It looks like people keep messing up and posting on their own wall. Variety is the spice of life is it not?